Strengthening Service Leadership, Organizational Culture, Interpersonal Communication And Perceived Organizational Support (POS) In An Effort To Improve Organizational Citizenship Behavior (OCB)
Abstract
This research examines strategies for improving Organizational Citizenship Behavior (OCB) among teachers by strengthening Servant Leadership, Organizational Culture, Interpersonal Communication, and Perceived Organizational Support (POS). The study, conducted in a private high school in Depok, Indonesia, utilizes a quantitative approach and path analysis to evaluate the direct and indirect effects of these variables on OCB. The results show that Servant Leadership, Organizational Culture, Interpersonal Communication, and POS all have direct positive and significant effects on OCB. Additionally, POS acts as an effective intervening variable, enhancing the impact of Servant Leadership, Organizational Culture, and Interpersonal Communication on OCB. The research findings suggest that fostering these factors can significantly improve OCB, which in turn enhances organizational effectiveness and the overall educational environment. The SITOREM analysis further identifies key indicators that need strengthening to optimize the strategies for increasing OCB in educational settings.References
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Johnson, B., & Christensen, L. (2014). Educational research: Quantitative, qualitative, and mixed approaches (4th ed.). SAGE Publications.
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Shams, F., Rahman, R., & Amin, K. (2020). Perceived organizational support dan hubungannya dengan organizational citizenship behavior: Studi pada karyawan bank komersial di Kabul. Journal of Organizational Behavior, 12(3), 211–225.
Syamsudin, M., Nugroho, S., & Prasetyo, H. (2019). Pengaruh kepemimpinan transformasional, komunikasi interpersonal, dan motivasi kerja terhadap OCB pada guru di SMP Islam se-Jakarta Timur. Jurnal Psikologi Pendidikan, 14(1), 45–58.
Wulandari, D., Saputra, D., & Wijaya, H. (2021). Kepemimpinan pelayan, kepuasan kerja, dan organizational citizenship behavior pada guru SMP Swasta di Bogor. Jurnal Manajemen Pendidikan, 18(2), 203–218.
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Ghaffar, A. (2019). Pengaruh organizational citizenship behavior terhadap produktivitas di sekolah-sekolah umum di Pakistan. International Journal of Educational Development, 34(2), 123–135.
Harwiki, I. (2015). Pengaruh servant leadership, budaya organisasi, dan komitmen organisasi terhadap organizational citizenship behavior. Jurnal Sumber Daya Manusia, 8(3), 45–56.
Herfina, I., Farida, F., & Kurniawati, S. (2022). Pengaruh job satisfaction, kepemimpinan transformasional, dan komunikasi interpersonal terhadap organizational citizenship behavior (OCB). Jurnal Manajemen Pendidikan, 25(1), 78–91.
Johnson, B., & Christensen, L. (2014). Educational research: Quantitative, qualitative, and mixed approaches (4th ed.). SAGE Publications.
Mi'raj, S., Siti, R., & Husni, M. (2019). Pengaruh servant leadership terhadap organizational citizenship behavior dengan kontrak psikologis sebagai mediator pada dosen UIN Syarif Hidayatullah Jakarta. Jurnal Pendidikan dan Pengajaran, 16(2), 89–101.
Putri, A. P., & Arianto, A. (2022). Organizational citizenship behavior dan hubungan dengan kepuasan kerja serta komitmen afektif pada karyawan PT Gudang Garam di Bengkulu. Jurnal Bisnis dan Manajemen, 9(4), 152–164.
Shams, F., Rahman, R., & Amin, K. (2020). Perceived organizational support dan hubungannya dengan organizational citizenship behavior: Studi pada karyawan bank komersial di Kabul. Journal of Organizational Behavior, 12(3), 211–225.
Syamsudin, M., Nugroho, S., & Prasetyo, H. (2019). Pengaruh kepemimpinan transformasional, komunikasi interpersonal, dan motivasi kerja terhadap OCB pada guru di SMP Islam se-Jakarta Timur. Jurnal Psikologi Pendidikan, 14(1), 45–58.
Wulandari, D., Saputra, D., & Wijaya, H. (2021). Kepemimpinan pelayan, kepuasan kerja, dan organizational citizenship behavior pada guru SMP Swasta di Bogor. Jurnal Manajemen Pendidikan, 18(2), 203–218.
Published
2025-06-07
How to Cite
Renata, D., Setyaningsih, S., & Wulandari, D. (2025). Strengthening Service Leadership, Organizational Culture, Interpersonal Communication And Perceived Organizational Support (POS) In An Effort To Improve Organizational Citizenship Behavior (OCB). Kontigensi : Jurnal Ilmiah Manajemen, 13(1), 193-207. https://doi.org/10.56457/jimk.v13i1.770
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Articles
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