The Role of Human Resource Flexibility and Organization Ambidexterity in Increasing Organizational Performance
Abstract
In order to have good quality human resources, then we need to provide better education for the society. For this reason, universities must have an excellence performance to create a high quality human resource. This study aims to find out the effect of Human Resource Flexibility and Organizational Ambidexterity toward Organizational Performance, partially and simutaneously. The population of this study is all universities in LLDIKTI III area that is located in Jakarta. Sampling techniques used is purposive sampling in which the respondent is the person who is fit with the criteria set before. Thus, the sample is 42 respondents who is a decision maker in universities with ‘Unggul ’accreditation. The data is collected by distributing questionnaire and then analyzed by using SEM-PLS. The result showed that Human Resource Flexibility and Organizational Ambidexterity have a significant effect toward Organizationa Performance partially. Beside, Human Resource Flexibility and Organization Ambidexterity have the effect toward Organizatioan Performance simutaneously.References
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Alshaer, S. A. (2020). The Effect of Organization Vigilance on Organizational Ambidexterity in Jordanian Commercial Banks. Modern Applied Science, 14(6), 82. https://doi.org/10.5539/mas.v14n6p82
Ball, R., & Halwachi, J. (1987). Performance indicators in higher education. Higher Education, 16(4), 393–405. https://doi.org/10.1007/BF00129112
Chams-Anturi, O., Moreno-Luzon, M. D., & Escorcia-Caballero, J. P. (2019). Linking organizational trust and performance through ambidexterity. Personnel Review, 49(4), 956–973. https://doi.org/10.1108/PR-07-2018-0239
Do, B. R., Yeh, P. W., & Madsen, J. (2016). Article information : Exploring the Relationship among Human Resource Flexibility , Organizational. Chinese Management Studies, 10(4).
Fu, N., Flood, P. C., & Morris, T. (2016). Organizational ambidexterity and professional firm performance: the moderating role of organizational capital. Journal of Professions and Organization, 3(1), 1–16. https://doi.org/10.1093/jpo/jov010
Fu, N., Ma, Q., Bosak, J., & Flood, P. (2015). Exploring the relationships between HPWS, organizational ambidexterity and firm performance in Chinese professional service firms. Journal of Chinese Human Resource Management, 6(1), 52–70. https://doi.org/10.1108/JCHRM-09-2014-0029
Günsel, A., Altındağ, E., Kılıç Keçeli, S., Kitapçı, H., & Hızıroğlu, M. (2018). Antecedents and consequences of organizational ambidexterity: the moderating role of networking. Kybernetes, 47(1), 186–207. https://doi.org/10.1108/K-02-2017-0057
Gürlek, M. (2020). Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry. Journal of Hospitality Marketing and Management, 00(00), 1–33. https://doi.org/10.1080/19368623.2020.1774029
Hunger, T. L. W. and J. D. (2012). Scanning : Formulation : Implementation : External : Environment : (thirteenth). Pearson.
Joseph F. Hair, William C. Black, Barry J.Babin, R. E. A. (2009). Joseph F. Hair, William C. Black, Barry J. Babin, Rolph E. Anderson - Multivariate Data Analysis (7th Edition)-Prentice Hall (2009).pdf. Prentice Hall.
Kafetzopoulos, D. (2020). Organizational ambidexterity: antecedents, performance and environmental uncertainty. Business Process Management Journal. https://doi.org/10.1108/BPMJ-06-2020-0300
Kasim M Jalod, A. (2021). Organization Vigilance and its Role in Entrepreneurial Performance: An Analytical Study of the Views of a Sample of Managers in the Ur Company in Nasiriyah, Iraq. Multicultural Education, 7(1), 9–2. https://doi.org/10.5281/zenodo.4427459
Katou, A. A., Budhwar, P. S., & Patel, C. (2020). A trilogy of organizational ambidexterity: Leader’s social intelligence, employee work engagement and environmental changes. Journal of Business Research, January 2019, 0–1. https://doi.org/10.1016/j.jbusres.2020.01.043
Kim, A. (2019). Human resource strategies for organizational ambidexterity. Employee Relations, 41(4), 678–693. https://doi.org/10.1108/ER-09-2017-0228
MAHMOOD, Z. M. (2020). The Blind Spots Leadership and Its Effect in Achieving the Organization Vigilance. Journal of Research on the Lepidoptera, 51(2), 572–588. https://doi.org/10.36872/lepi/v51i2/301117
Makhija, M. (2003). Comparing the resource-based and market-based views of the firm: Empirical evidence from Czech privatization. Strategic Management Journal, 24(5), 433–451. https://doi.org/10.1002/smj.304
Mohammed Abazeed, R. A. (2020). Impact of strategic capabilities on organizational ambidexterity in the commercial banks in Jordan: The mediating role of knowledge management. Management Science Letters, 10(7), 1445–1456. https://doi.org/10.5267/j.msl.2019.12.023
Nikpour, A. (2017). The impact of organizational culture on organizational performance: The mediating role of employee’s organizational commitment. International Journal of Organizational Leadership, 6(1), 65–72. https://doi.org/10.33844/ijol.2017.60432
Pendidikan, K., Teknologi, D. A. N., Jenderal, D., & Tinggi, P. (2021). Kementerian pendidikan, kebudayaan, riset, dan teknologi. 021.
Popadić, M., Černe, M., & Milohnić, I. (2015). Organizational Ambidexterity, Exploration, Exploitation and Firms Innovation Performance. Organizacija, 48(2), 112–119. https://doi.org/10.1515/orga-2015-0006
R.Jones, C. W. L. H. and Ga. (2009). An Integrated Approach to Strategy (second edi). cengage learning.
Ramachandran, I., Lengnick-Hall, C. A., & Badrinarayanan, V. (2019). Enabling and leveraging ambidexterity: influence of strategic orientations and knowledge stock. Journal of Knowledge Management, 23(6), 1136–1156. https://doi.org/10.1108/JKM-11-2018-0688
Shafiu, A. M., Manaf, H. A., & Muslim, S. (2019). The impact of leadership on organizational performance. International Journal of Recent Technology and Engineering, 8(3), 7573–7576. https://doi.org/10.35940/ijrte.c6158.098319
Thomas L Wheelen, J. D. H. (2012). Scanning : Formulation : Implementation : External : Environment : (13th editi). Pearson.
Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2017). Human resource flexibility and performance in the hotel industry: The role of organizational ambidexterity. Personnel Review, 46(4), 824–846. https://doi.org/10.1108/PR-12-2015-0315
Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., Zaragoza-Sáez, P., & García-Lillo, F. (2018). High performance work system and performance: Opening the black box through the organizational ambidexterity and human resource flexibility. Journal of Business Research, 88(June), 397–406. https://doi.org/10.1016/j.jbusres.2017.12.045
Uma Sekaran, R. B. (2016). Research Methods for Business. In Research Methods for Business (Seventh ed). Wiley. https://doi.org/10.1007/978-94-007-0753-5_102084
Xing, H., Gao, S. Y., Zhang, Y. L., & Zhang, J. (2010). The correlations between High performance work systems, human resource flexibility and organizational performance. 2010 International Conference on Management Science and Engineering, ICMSE 2010, 989–995. https://doi.org/10.1109/ICMSE.2010.5719919
Ethridge, D.E. (2004) “Research Methodology in Applied Economics” John Wiley & Sons
Direktorat Jenderal Pendidikan Tinggi Umumkan Klasterisasi Perguruan Tinggi Indonesia Tahun 2020 (online), diakses dari https://dikti.kemdikbud.go.id/kabar-dikti/kabar/direktorat-jenderal-pendidikan-tinggi-umumkan-klasterisasi-perguruan-tinggi-indonesia-tahun-2020/
Infrastructure and Human Resource Quality are the Keys to Golden Indonesia 2045 {online},diakses dari https://www.kemenkeu.go.id/en/publications/news/infrastructure-and-human-resource-quality-are-the-keys-to-golden-indonesia-2045/
https://www.bps.go.id/id/statistics table/3/Y21kVGRHNXZVMEl3S3pCRlIyMHJRbnB1WkVZemR6MDkjMw==/jumlah-perguruan-tinggi1--dosen--dan-mahasiswa2--negeri-dan-swasta--di-bawah-kementerian-pendidikan--kebudayaan--riset--dan-teknologi-menurut-provinsi--2022.html
https://www.bps.go.id/id/statistics-table/3/Y21kVGRHNXZVMEl3S3pCRlIyMHJRbnB1WkVZemR6MDkjMw==/jumlah-perguruan-tinggi1--dosen--dan-mahasiswa2--negeri-dan-swasta--di-bawah-kementerian-pendidikan--kebudayaan--riset--dan-teknologi-menurut-provinsi--2022.html
https://www.kompas.com/edu/read/2025/08/24/160557171/190-kampus-akreditasi-unggul-per-agustus-2025-ada-ptn-pts-dan-sekolah
Alcaide-Muñoz, C., & Gutierrez-Gutierrez, L. J. (2017). Six Sigma and organisational ambidexterity: a systematic review and conceptual framework. International Journal of Lean Six Sigma, 8(4), 436–456. https://doi.org/10.1108/IJLSS-08-2016-0040
Alshaer, S. A. (2020). The Effect of Organization Vigilance on Organizational Ambidexterity in Jordanian Commercial Banks. Modern Applied Science, 14(6), 82. https://doi.org/10.5539/mas.v14n6p82
Ball, R., & Halwachi, J. (1987). Performance indicators in higher education. Higher Education, 16(4), 393–405. https://doi.org/10.1007/BF00129112
Chams-Anturi, O., Moreno-Luzon, M. D., & Escorcia-Caballero, J. P. (2019). Linking organizational trust and performance through ambidexterity. Personnel Review, 49(4), 956–973. https://doi.org/10.1108/PR-07-2018-0239
Do, B. R., Yeh, P. W., & Madsen, J. (2016). Article information : Exploring the Relationship among Human Resource Flexibility , Organizational. Chinese Management Studies, 10(4).
Fu, N., Flood, P. C., & Morris, T. (2016). Organizational ambidexterity and professional firm performance: the moderating role of organizational capital. Journal of Professions and Organization, 3(1), 1–16. https://doi.org/10.1093/jpo/jov010
Fu, N., Ma, Q., Bosak, J., & Flood, P. (2015). Exploring the relationships between HPWS, organizational ambidexterity and firm performance in Chinese professional service firms. Journal of Chinese Human Resource Management, 6(1), 52–70. https://doi.org/10.1108/JCHRM-09-2014-0029
Günsel, A., Altındağ, E., Kılıç Keçeli, S., Kitapçı, H., & Hızıroğlu, M. (2018). Antecedents and consequences of organizational ambidexterity: the moderating role of networking. Kybernetes, 47(1), 186–207. https://doi.org/10.1108/K-02-2017-0057
Gürlek, M. (2020). Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry. Journal of Hospitality Marketing and Management, 00(00), 1–33. https://doi.org/10.1080/19368623.2020.1774029
Hunger, T. L. W. and J. D. (2012). Scanning : Formulation : Implementation : External : Environment : (thirteenth). Pearson.
Joseph F. Hair, William C. Black, Barry J.Babin, R. E. A. (2009). Joseph F. Hair, William C. Black, Barry J. Babin, Rolph E. Anderson - Multivariate Data Analysis (7th Edition)-Prentice Hall (2009).pdf. Prentice Hall.
Kafetzopoulos, D. (2020). Organizational ambidexterity: antecedents, performance and environmental uncertainty. Business Process Management Journal. https://doi.org/10.1108/BPMJ-06-2020-0300
Kasim M Jalod, A. (2021). Organization Vigilance and its Role in Entrepreneurial Performance: An Analytical Study of the Views of a Sample of Managers in the Ur Company in Nasiriyah, Iraq. Multicultural Education, 7(1), 9–2. https://doi.org/10.5281/zenodo.4427459
Katou, A. A., Budhwar, P. S., & Patel, C. (2020). A trilogy of organizational ambidexterity: Leader’s social intelligence, employee work engagement and environmental changes. Journal of Business Research, January 2019, 0–1. https://doi.org/10.1016/j.jbusres.2020.01.043
Kim, A. (2019). Human resource strategies for organizational ambidexterity. Employee Relations, 41(4), 678–693. https://doi.org/10.1108/ER-09-2017-0228
MAHMOOD, Z. M. (2020). The Blind Spots Leadership and Its Effect in Achieving the Organization Vigilance. Journal of Research on the Lepidoptera, 51(2), 572–588. https://doi.org/10.36872/lepi/v51i2/301117
Makhija, M. (2003). Comparing the resource-based and market-based views of the firm: Empirical evidence from Czech privatization. Strategic Management Journal, 24(5), 433–451. https://doi.org/10.1002/smj.304
Mohammed Abazeed, R. A. (2020). Impact of strategic capabilities on organizational ambidexterity in the commercial banks in Jordan: The mediating role of knowledge management. Management Science Letters, 10(7), 1445–1456. https://doi.org/10.5267/j.msl.2019.12.023
Nikpour, A. (2017). The impact of organizational culture on organizational performance: The mediating role of employee’s organizational commitment. International Journal of Organizational Leadership, 6(1), 65–72. https://doi.org/10.33844/ijol.2017.60432
Pendidikan, K., Teknologi, D. A. N., Jenderal, D., & Tinggi, P. (2021). Kementerian pendidikan, kebudayaan, riset, dan teknologi. 021.
Popadić, M., Černe, M., & Milohnić, I. (2015). Organizational Ambidexterity, Exploration, Exploitation and Firms Innovation Performance. Organizacija, 48(2), 112–119. https://doi.org/10.1515/orga-2015-0006
R.Jones, C. W. L. H. and Ga. (2009). An Integrated Approach to Strategy (second edi). cengage learning.
Ramachandran, I., Lengnick-Hall, C. A., & Badrinarayanan, V. (2019). Enabling and leveraging ambidexterity: influence of strategic orientations and knowledge stock. Journal of Knowledge Management, 23(6), 1136–1156. https://doi.org/10.1108/JKM-11-2018-0688
Shafiu, A. M., Manaf, H. A., & Muslim, S. (2019). The impact of leadership on organizational performance. International Journal of Recent Technology and Engineering, 8(3), 7573–7576. https://doi.org/10.35940/ijrte.c6158.098319
Thomas L Wheelen, J. D. H. (2012). Scanning : Formulation : Implementation : External : Environment : (13th editi). Pearson.
Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2017). Human resource flexibility and performance in the hotel industry: The role of organizational ambidexterity. Personnel Review, 46(4), 824–846. https://doi.org/10.1108/PR-12-2015-0315
Úbeda-García, M., Claver-Cortés, E., Marco-Lajara, B., Zaragoza-Sáez, P., & García-Lillo, F. (2018). High performance work system and performance: Opening the black box through the organizational ambidexterity and human resource flexibility. Journal of Business Research, 88(June), 397–406. https://doi.org/10.1016/j.jbusres.2017.12.045
Uma Sekaran, R. B. (2016). Research Methods for Business. In Research Methods for Business (Seventh ed). Wiley. https://doi.org/10.1007/978-94-007-0753-5_102084
Xing, H., Gao, S. Y., Zhang, Y. L., & Zhang, J. (2010). The correlations between High performance work systems, human resource flexibility and organizational performance. 2010 International Conference on Management Science and Engineering, ICMSE 2010, 989–995. https://doi.org/10.1109/ICMSE.2010.5719919
Ethridge, D.E. (2004) “Research Methodology in Applied Economics” John Wiley & Sons
Direktorat Jenderal Pendidikan Tinggi Umumkan Klasterisasi Perguruan Tinggi Indonesia Tahun 2020 (online), diakses dari https://dikti.kemdikbud.go.id/kabar-dikti/kabar/direktorat-jenderal-pendidikan-tinggi-umumkan-klasterisasi-perguruan-tinggi-indonesia-tahun-2020/
Infrastructure and Human Resource Quality are the Keys to Golden Indonesia 2045 {online},diakses dari https://www.kemenkeu.go.id/en/publications/news/infrastructure-and-human-resource-quality-are-the-keys-to-golden-indonesia-2045/
https://www.bps.go.id/id/statistics table/3/Y21kVGRHNXZVMEl3S3pCRlIyMHJRbnB1WkVZemR6MDkjMw==/jumlah-perguruan-tinggi1--dosen--dan-mahasiswa2--negeri-dan-swasta--di-bawah-kementerian-pendidikan--kebudayaan--riset--dan-teknologi-menurut-provinsi--2022.html
https://www.bps.go.id/id/statistics-table/3/Y21kVGRHNXZVMEl3S3pCRlIyMHJRbnB1WkVZemR6MDkjMw==/jumlah-perguruan-tinggi1--dosen--dan-mahasiswa2--negeri-dan-swasta--di-bawah-kementerian-pendidikan--kebudayaan--riset--dan-teknologi-menurut-provinsi--2022.html
https://www.kompas.com/edu/read/2025/08/24/160557171/190-kampus-akreditasi-unggul-per-agustus-2025-ada-ptn-pts-dan-sekolah
Published
2025-12-24
How to Cite
Irvianti, L. S. D., Rahayu, A., Wibowo, L. A., & Sofia, A. (2025). The Role of Human Resource Flexibility and Organization Ambidexterity in Increasing Organizational Performance . Kontigensi : Jurnal Ilmiah Manajemen, 13(2), 1164-1173. https://doi.org/10.56457/jimk.v13i2.883
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