Modeling Net Benefit Improvement Through Leadership Support: A Case Study on Free Nutritious Meals (MBG)
Keywords:
Net Benefits, Leadership Support, System Quality, Training Effectiveness, System Usage, DeLone & McLean IS Success Model, Public Sector, Free Meal Program (MBG)
Abstract
This study aims to propose and empirically test a model that explains how System Quality (QS), Training Effectiveness (EP), and System Usage (PS), under the influence of Leadership Support (DK), contribute to Net Benefits (MB) in the context of the Free Meal Program (MBG) in Indonesia. The methodology used is a case study with data collection through a survey of program implementers and stakeholders. The main analysis technique proposed is Structural Equation Modeling (SEM). The hypothetical findings show that Leadership Support significantly moderates the relationship between System Use and Net Benefits, and System Quality and Training Effectiveness have a positive effect on System Use. The main contribution of this research is the extension of the DeLone & McLean Information Systems Success Model by integrating a comprehensive leadership support construct in the context of a large-scale public welfare program. Practical implications are aimed at improving the effectiveness of MBG programs and similar public initiatives.References
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Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273–315.
Viriando, Y. F., & Sfenrianto. (2021). Using Delone & Mclean information system success model to evaluate the success of online platform. Journal of System and Management Sciences, 11(2), 182–198. https://doi.org/10.33168/JSMS.2021.0212
Whang, H., Ko, E., Zhang, T., & Mattila, P. (2015). Brand popularity as an advertising cue affecting consumer evaluation on sustainable brands: A comparison study of Korea, China, and Russia. International Journal of Advertising, 34(5), 789–811. https://doi.org/10.1080/02650487.2015.1057381
Wira Kusuma, G. (2024). Implementasi Sistem Informasi Manajemen untuk Optimalisasi Proses Rekrutmen dan Seleksi Sumber Daya Manusia. In Jurnal Ilmiah Mahasiswa Akuntansi ) Universitas Pendidikan Ganesha (Vol. 15, Issue 03).
Aji, G. S., & Mala, I. K. (2024). Meningkatkan Kualitas SDM Untuk Mencapai Keunggulan Kompetitif Perusahaan di Era Digital: Tren, Inovasi, dan Tantangan. Jurnal Manajemen Dan Ekonomi Kreatif, 2(3), 1–17. https://doi.org/10.59024/jumek.v2i3.357
Azmy, A., Hermawan, E., Arifin, A. L., & ... (2022). THE effect of talent management optimization on workforce agility through job satisfaction and employee engagement to develop excellent service in private hospital. Academy of Strategic …. https://search.proquest.com/openview/518c667727abc217a2210b4eaf1f0170/1?pq-origsite=gscholar&cbl=38745
Beal, E. W., Sigmond, B. R., Sage‐Silski, L., & ... (2017). Point‐of‐care ultrasound in general surgery residency training: a proposal for milestones in graduate medical education ultrasound. Journal of …. https://doi.org/10.1002/jum.14298
BGN. (2024). Visi & Misi. Badan Gizi Nasional. https://www.bgn.go.id/vision-mission
Bock, D., & Poole, S. M. (2013). Branding in Higher Education: A Strategic Perspective. https://www.researchgate.net/publication/306375304
DeLone, W. H., & McLean, E. R. (2003a). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9–30.
DeLone, W. H., & McLean, E. R. (2003b). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Dimitrios, N. K., Sakas, D. P., & Vlachos, D. S. (2013). The Role of Information Systems in Creating Strategic Leadership Model. Procedia - Social and Behavioral Sciences, 73, 285–293. https://doi.org/10.1016/j.sbspro.2013.02.054
Fauzi, M. R., Saimi, S., & Fathoni, F. (2024). Tantangan dan Solusi Administrasi Kesehatan di Era Digital ( Tinjauan Literature Review atas Implementasi Teknologi ). AL-MIKRAJ Jurnal Studi Islam Dan Humaniora (E-ISSN 2745-4584), 5(01), 1093–1103. https://doi.org/10.37680/almikraj.v5i01.6219
Gaeta, T., Mahalingam, G., Pyle, M., Dam, A., & ... (2018). Using an alumni survey to target improvements in an emergency medicine training programme. … Medicine Journal. https://emj.bmj.com/content/35/3/189.abstract
Hair, J. F., Black, W. C., Babin, J. B., & Anderson, R. E. (2018). Multivariate Data Analysis (8th Edition 7th ed).
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. In European Business Review (Vol. 26, Issue 2, pp. 106–121). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-10-2013-0128
Harisandi, P., Muhammad Mardiputra, I., Zakiyatul Hidayah, Z., & Jordan Alvaro Ramba, S. (2024). Creation of Micro Market Structure in MSMEs in Review of Social Entrepreneurship Involvement, Government Policy and Empowerment. Jurnal Ilmiah Manajemen, 12(1), 231–246. https://doi.org/10.56457/jimk.v12i1.534s
Harisandi, P., Rabiatul Hariroh, F. M., & Zed, E. Z. (2023). Media Sosial, Pendidikan Kewirausahaan Berdampak terhadap Minat Berusaha Dimensi oleh Inovasi Mahasiswa di Cikarang. Jurnal Pendidikan Dan Kewirausahaan, 11(3), 784–802. https://doi.org/10.47668/pkwu.v11i3.852
Harisandi, P., Sari, M., & Yulandri, E. (2023). MARKET MICROSTRUCTURE AND FINANCING EFFICIENCY IN MSMES IN INDONESIA: COMPARISON OF SHARIA AND CONVENTIONAL SECTORS. Finansha: Journal of Sharia Financial Management, 4(2), 160–175. https://doi.org/10.15575/fjsfm.v4i2.30801
Harisandi, P., Yahya, A., & Istiqomah, A. (2024a). Building Independence through an Entrepreneur Education, Marketing Channel Strategy and E-Commerce Mediated by Student’s Entrepreneur Motivation in Increasing MSMEs in Bekasi District. MUKADIMAH: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 8(2), 330–337. https://doi.org/10.30743/mkd.v8i2.9310
Harisandi, P., Yahya, A., & Istiqomah, A. (2024b). Building Independence through an Entrepreneur Education, Marketing Channel Strategy and E-Commerce Mediated by Student’s Entrepreneur Motivation in Increasing MSMEs in Bekasi District. MUKADIMAH: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 8(2), 330–337. https://doi.org/10.30743/mkd.v8i2.9310
Harisandi, P., Yahya, A., Rahmiati, F., Yuningsih, N., & Kusumawati, H. (2024). Customer Relative as a Mediator: Maximizing Consumer Behavioral Intentions through Service Quality and Corporate Image Gojek Indonesia. Jurnal Ilmiah Manajemen, 12(2), 852–860. https://doi.org/10.56457/jimk.v12i2.645
Harisandi, P., Yahya, A., Risqiani, R., & Purwanto, P. (2023). Peran Harga dan Citra Merek dalam Mediasi Pengaruh E-Word to Mouth terhadap Keputusan Pembelian melalui Aplikasi TikTok. MUKADIMAH: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 7(2), 277–285. https://doi.org/10.30743/mkd.v7i2.7232
Henderson, R., & Robertson, M. (2000). Who wants to be an entrepreneur? Young adult attitudes to entrepreneurship as a career. Career Development International, 5(6), 279–287.
Huit, G. T. M., Hair, J. F., Proksch, D., Sarstedt, M., Pinkwart, A., & Ringle, C. M. (2018). Addressing endogeneity in international marketing applications of partial least squares structural equation modeling. Journal of International Marketing, 26(3), 1–21. https://doi.org/10.1509/jim.17.0151
Ikhsan, A., & Bustamam, B. (2016). Pengaruh Dukungan Manajemen Puncak, Kemampuan Teknik Personal Sistem Informasi Akuntansi, Program Pelatihan dan Pendidikan Pemakai Terhadap Kinerja Sistem Informasi Akuntansi. Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi (JIMEKA), 1(1), 1–19.
Jun, J., Park, H., & Cho, I. (2019). Study on initial adoption of advanced driver assistance system: integrated model of PMT and UTAUT 2. Total Quality Management and Business Excellence, 30(sup1), S83–S97. https://doi.org/10.1080/14783363.2019.1665820
Khairrunnisa, U., & Yunanto, M. (2017). Pengaruh Kualitas Sistem terhadap Kepuasan Pengguna dan Manfaat Bersih pada Implementasi E-Faktur: Validasi Model Kesuksesan Sistem Informasi Delone dan Mclean. Jurnal Ekonomi Bisnis, 22(3), 229–241.
Kurbani, A. (2017). Pengaruh Kualitas Layanan Akademik dan Fasilitas Pendidikan terhadap Kepuasan Mahasiswa Kuliah pada Universitas PGRI Palembang. Jurnal Media Wahana Ekonomika, 13(4), 22–35. https://doi.org/10.31851/jmwe.v13i4.2701
Lacerenza, C. N., Denise L. Reyes, Shannon L. Marlow, & Dana L. Joseph. (2017). Supplemental Material for Leadership Training Design, Delivery, and Implementation: A Meta-Analysis. Journal of Applied Psychology, 102(12), 1686–18. https://doi.org/10.1037/apl0000241.supp
Levinson, F. J., Rogers, B. L., Hicks, K. M., Schaetzel, T., Troy, L., & Young, C. (1999). Monitoring and evaluation of nutrition programs in developing countries. Nutrition Reviews, 57(5 I), 157–164. https://doi.org/10.1111/j.1753-4887.1999.tb01797.x
Mendrofa, M., & Hastuti, S. (2024). The Effect of System Quality and Information Quality on System User Satisfaction Accounting Information. Equity: Jurnal Akuntansi, 5(1). https://doi.org/10.46821/equity.v5i1.510
Neufeld, D. J., Dong, L., & Higgins, C. (2007). Charismatic leadership and user acceptance of information technology. European Journal of Information Systems, 16(4), 494–510. https://doi.org/10.1057/palgrave.ejis.3000682
Ojo, A. I. (2017). Validation of the delone and mclean information systems success model. Healthcare Informatics Research, 23(1), 60–66. https://doi.org/10.4258/hir.2017.23.1.60
Petter, S., DeLone, W., & McLean, E. (2008). Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236–263. https://doi.org/10.1057/ejis.2008.15
Prybutok, V. R., Zhang, X., & Ryan, S. D. (2008). Evaluating leadership, IT quality, and net benefits in an e-government environment. Information and Management, 45(3), 143–152. https://doi.org/10.1016/j.im.2007.12.004
Robertson, J. L. (2017). Contrasting the nature and effects of environmentally specific and general transformational leadership. Leadership and Organization Development Journal, 38(1), 22–41. https://doi.org/10.1108/LODJ-05-2015-0100
Safira Armah, & Rayyan Firdaus. (2024). Konsep Dan Penerapan Sistem Informasi Manajemen. Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis Dan Digital, 1(3), 50–56. https://doi.org/10.61132/jimakebidi.v1i3.192
Sutrisno, E., Silitonga, M. S., Yusuf, R. R., & Nugroho, A. A. (2024). Digital Divided: How Indonesian Public Service Affected? JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(3). https://doi.org/10.29210/020244613
Tarigan, W. J., & Ambarita, I. M. (2021). PENERAPAN MANAJEMEN STRATEGI DALAM MENGHADAPI PERSAINGAN PASAR (Studi Kasus Pada Telkomsel Cabang Pematangsiantar). Jurnal Ilmiah AccUsi, 3(1), 28–39. https://doi.org/10.36985/accusi.v3i1.491
Venkatesh, V., & Bala, H. (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273–315.
Viriando, Y. F., & Sfenrianto. (2021). Using Delone & Mclean information system success model to evaluate the success of online platform. Journal of System and Management Sciences, 11(2), 182–198. https://doi.org/10.33168/JSMS.2021.0212
Whang, H., Ko, E., Zhang, T., & Mattila, P. (2015). Brand popularity as an advertising cue affecting consumer evaluation on sustainable brands: A comparison study of Korea, China, and Russia. International Journal of Advertising, 34(5), 789–811. https://doi.org/10.1080/02650487.2015.1057381
Wira Kusuma, G. (2024). Implementasi Sistem Informasi Manajemen untuk Optimalisasi Proses Rekrutmen dan Seleksi Sumber Daya Manusia. In Jurnal Ilmiah Mahasiswa Akuntansi ) Universitas Pendidikan Ganesha (Vol. 15, Issue 03).
Published
2025-06-08
How to Cite
Maulana, Y., Prasetyo, D., Windayanti, & Harisandi, P. (2025). Modeling Net Benefit Improvement Through Leadership Support: A Case Study on Free Nutritious Meals (MBG). Kontigensi : Jurnal Ilmiah Manajemen, 13(1), 249-269. https://doi.org/10.56457/jimk.v13i1.754
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