“Overview of the Managerial Functions and Competencies of Human Resource Management in Local Female The Biak Berek Ikat Weaving Group”
Keywords:
Managerial Function, Competence, Human Resources (HR), Weaving Group
Abstract
The Bia Berek Group is a business unit that produces and sells weaving in Belu Regency. In this research, the managerial function factors of human resource management (HR) and human resource competence (HR) will be looked at. The managerial function of human resource management consists of planning, organizing, directing and controlling. Meanwhile, HR competencies consist of skills, knowledge, abilities and personal characteristics. This research uses qualitative methods, based on interviews and observations. Interviews were conducted with 10 members of the Bia Berek ikat weaving group. The results of this research are different from the proposition that has been proposed, namely that managerial function and human resource (HR) competence are important factors in the success of the Bia Berek weaving group business.References
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Azis, N., Amin, M., Chan, S., & Aprilia, C. (2020). How smart tourism technologies af-fect tourist destination loyalty. Journal of Hospitality and Tourism Technology, 11(4), 603–625. https://doi.org/10.1108/JHTT-01-2 020-0005
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Bell, E., Bryman, A., & Harley, B. (2019). Bu¬si-ness research methods (5th ed). Oxford, UK: Oxford University Press.
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Buhalis, D., Papathanassis, A., & Vafeidou, M. (2022). Smart cruising: Smart technology ap¬plications and their diffusion in cruise tour¬ism. Journal of Hospitality and Tourism Tec¬h¬nology, 13(4), 626–649. https://doi.org/10. 1108/JHTT-05-2021-0155
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de Souza, J., Mendes-Filho, L., & Buhalis, D. (2019). Evaluating the effectiveness of tour-ist advertising to improve the competi¬ti¬ve-ness of destination. Tourism Economics, 26 (6), https://doi.org/10.1177/1354816619846 748
Erol, I., Neuhofer, I. O., Dogru (Dr. True), T., Oz¬tel, A., Searcy, C., & Yorulmaz, A. C. (2022). Improving sustainability in the tour-ism industry through blockchain technology: Challenges and opportunities. Tourism Ma¬na¬gement, 9, 104628. https://doi.org/10.101 6/j.tourman.2022.104628
Fourie, J., & Santana-Gallego, M. (2022). Mega-sport events and inbound tourism: New data, methods and evidence. Tourism Manage¬ment Perspectives, 43, 101002. https://doi. org/10.1016/j.tmp.2022.101002
Gibson, W. J., & Brown, A. (2009). Working with qualitative data. London: SAGE publica¬tions Ltd.
Gossling, S., Scott, D., & Hall, C. M. (2021). Pandemics, tourism, and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1–20, https:// doi.org/10.1080/09669582.2020.1758708
Han, D., Hou, H. (Cynthia), Wu, H., & Lai, J. H. K. (2021). Modelling tourists’ acceptance of hotel experience-enhancement smart techno¬lo¬¬gies. Sustainability, 13(8), 4462. https:// doi.org/10.3390/su13084462
Ivanov, S. (2020). The impact of automation on to¬urism and hospitality jobs. Information Tech¬nology & Tourism, 22, 205–215. https:// doi.org/10.1007/s40558-020-00175-1
Ivanov, S., & Webster, C. (2019). Robots in tour¬ism: A research agenda for tourism econo¬mi¬cs. Tourism Economics, 26(7), 1065–1085. https://doi.org/10.1177/1354816619879583
Japutra, A., & Situmorang, R. (2021). The reper-cussions and challenges of COVID-19 in the hotel industry: Potential strategies from a ca¬se study of Indonesia. International Journal of Hospitality Management, 95, 102890. https://doi.org/10.1016/j.ijhm.2021.102890
Kim, J. J., & Han, H. (2020). Hotel of the future: Exploring the attributes of a smart hotel ad¬opting a mixed-methods approach. Journal of Travel & Tourism Marketing, 37(7), 804–822. https://doi.org/10.1080/10548408.2020. 1835788
Kim, J. J., & Han, H. (2022). Hotel service inno¬va¬tion with smart technologies: Exploring con¬sumers’ readiness and behaviors. Susta¬in¬ability, 14(10), 5746. https://doi.org/10.33 90/su14105746
Kim, S. (Sam), Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102 795. https://doi.org/10.1016/j.ijhm.2020.102 795
Li, P., Zhou, Y., & Huang, S. (2023). Role of information technology in the development of e-tourism marketing: A contextual sug-ges¬tion. Economic Analysis and Policy, 78, 307–318. https://doi.org/10.1016/j.eap.2023.03.0 10
Lincoln, Y. S., & Guba, E. Naturalistic inquiry. Beverly Hills, CA: SAGE.
Park, S., Kwun, D. J., Park, J.-Y., & Bufquin, D. (2022). Service quality dimensions in hotel service delivery options: Comparison bet¬we¬en human interaction service and self-service technology. International Journal of Hospi¬ta¬lity & Tourism Administration, 23(5), 931–958. https://doi.org/10.1080/15256480.2021. 1935392
Patiro, S. P. S., Hendarto, K. A., Hendrian, H., Budiyanti, H., Al-Hasan, R., Yumantoko, Y., Nur, A., Kurniawan, E., Yuniarti, N., Des¬mi¬wati, D., Wisudayati, T. A., Cahyono, D. D. N., Pratama, Y. S. A., Nugraheni, Y. M. M. A., & Yatma, T. D. N. (2023). Stakeholders’ attitude toward ecotourism development in Rinjani-Lombok geopark: The evidence from Mount Rinjani national park. Jurnal Manajemen dan Kewirausahaan, 25(1), 41–54. https://doi.org/10.9744/jmk.25.1.41-54
Pillai, S. G., Haldorai, K., Seo, W. S., & Kim, W. G. (2021). COVID-19 and hospitality 5.0: Re¬defining hospitality operations. Interna¬tional Journal of Hospitality Management, 94, 102869. https://doi.org/10.1016/j.ijhm.2 021.102869
Reis, J., Melao, N., Salvadorinho, J., Soares, B., & Rosete, A. (2020). Service robots in the hos¬pitality industry: The case of Henn-na ho¬tel, Japan. Technology in Society, 63, 1014 23. https://doi.org/10.1016/j.techsoc.2020.1 01423
Robinson, R. N. S., Solnet, D. J., & Breakey, N. (2014). A phenomenological approach to ho¬s¬pitality management research: Chefs’ occu¬pational commitment. International Journal of Hospitality Management, 43, 65–75. https ://doi.org/10.1016/j.ijhm.2014.08.004
Robson, C. (2011). Real world research (3rd ed.). Wiley.
Shen, S., Sotiriadis, M., & Zhang, Y. (2020). The influence of smart technologies on customer journey in tourist attractions within the smart tourism management framework. Sustain¬ability, 12(10), 4157. https://doi.org/10.3390 /su12104157
Silverman, D. (2010). Doing qualitative research (3rd ed.). London: SAGE.
Silverman, D. (2013). Doing qualitative research (4th ed.). London: SAGE.
Situmorang, R., & Japutra, A. (2024). Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective. Tourism Ma¬ nagement, 100, 104794. https://doi.org/10.10 16/j.tourman.2023.104794
Song, B., Zhang, M., & Wu, P. (2022). Driven by technology or sociality? Use intention of service robots in hospitality from the human-robot interaction perspective. International Journal of Hospitality Management, 106, 10 3278. https://doi.org/10.1016/j.ijhm.2022.10 3278
Sun, S., Lee, P. C., Law, R., & Zhong, L. (2020). The impact of cultural values on the accept¬ance of hotel technology adoption from the perspective of hotel employees. Journal of Hospitality and Tourism Management, 44, 61–69. https://doi.org/10.1016/j.jhtm.2020. 04.012
Waller, G., & Abbasian, S. (2022). An assessment of crisis management techniques in hotels in London and Stockholm as response to CO¬VID-19’s economic impact. International Jo¬urnal of Contemporary Hospitality Mana¬ge¬ment, 34(6), 2134–2153. https://doi.org/ 10.1108/IJCHM-08-2021-1007
Xu, S., Steinmetz, J., & Ashton, M. (2020). How will service robots redefine leadership in ho¬tel management? A Delphi approach. Inter¬na¬tional Journal of Contemporary Hospi¬tali¬ty Management, 32(6), 2217–2237. https:// doi.org/10.1108/ijchm-05-2019-0505
Yang, H., Song, H., Cheung, C., & Guan, J. (2021). How to enhance hotel guests’ accept¬ance and experience of smart hotel tech¬no¬logy: An examination of visiting intentions. International Journal of Hospitality Mana¬ge¬ment, 97, 103000. https://doi.org/10.1016/ j.ijhm.2021.103000
Yousaf, S. (2021). Travel burnout: Exploring the return journeys of pilgrim-tourists amidst the COVID-19 pandemic. Tourism Manage¬ment , 84, 104285. https://doi.org/10.1016/j.tourm an.2021.104285
Zhang, H., Song, H., Wen, L., & Liu, C. (2021). Forecasting tourism recovery amid COVID-19. Annals of Tourism Research, 87, 103149. https://doi.org/10.1016/j.annals.2021.103149
Ajmal, M. M., Khan, M., Shad, M. K., AlKa-the¬e¬ri, H., & Jabeen, F. (2023). Empirical exa¬mi¬nation of societal, financial and technology-related challenges amid COVID-19 in ser¬vi¬ce supply chains: Evidence from emerging mar¬ket. The International Journal of Logis¬tics Management, 34(4), 994–1019. https:// doi.org/10.1108/IJLM-04-2021-0220
Aldao, C., Blasco, D., Poch-Espallargas, M., & Palou-Rubio, S. (2021). Modelling the crisis management and impacts of 21st century dis¬ruptive events in tourism: The case of the CO¬VID-19 pandemic. Tourism Review, 76 (4), 929–941. https://doi.org/10.1108/TR-07 -2020-0297
Ammirato, S., Felicetti, A. M., Linzalone, R., & Carlucci, D. (2022). Digital business models in cultural tourism. International Journal of Entrepreneurial Behaviour and Research, 28(8), 1940–1961. https://doi.org/10.1108/ IJEBR-01-2021-0070
Azis, N., Amin, M., Chan, S., & Aprilia, C. (2020). How smart tourism technologies af-fect tourist destination loyalty. Journal of Hospitality and Tourism Technology, 11(4), 603–625. https://doi.org/10.1108/JHTT-01-2 020-0005
Barbosa-Neves, B., Wilson, J., Sanders, A., & Kokanović, R. (2023). Using crystallization to understand loneliness in later life: Inte-grating social science and creative narratives in sensitive qualitative research. Qualitative Research, 23(1), 38–54. https://doi.org/10.1 177/14687941211005943
Bazeley, P., & Jackson, K. (2019). Qualitative data analysis with NVIVO (3rd ed.). London: SAGE Publications Ltd.
Bell, E., Bryman, A., & Harley, B. (2019). Bu¬si-ness research methods (5th ed). Oxford, UK: Oxford University Press.
Bowen, J., & Morosan, C. (2018). Beware hospi¬ta¬lity industry: The robots are coming. Wor¬ld¬wide Hospitality and Tourism Themes, 10 (6), 726–733. https://doi.org/10.1108/WHA TT-07-2018-0045
Bryman, A. (2012). Social research methods (4th ed.). New York City, NY: Oxford University Press.
Brinkman, S., & Kvale, S. (2015). InterViews: Learning the craft of qualitative research interviewing (3rd ed.). Los Angeles, CA: SAGE.
Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. https://doi. org/10.1108/TR-06-2019-0258
Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C. (2019). Tech¬nological disruptions in services: Les-sons from tourism and hospitality. Journal of Service Management, 30(4), 484–506. https: //doi.org/10.1108/JOSM-12-2018-0398
Buhalis, D., Leung, D., & Lin, M. (2023). Meta-verse as a disruptive technology revolu-tioni¬sing tourism management and marketing. To¬urism Management, 97, 104724. https:// doi.org/10.1016/j.tourman.2023.104724
Buhalis, D., Papathanassis, A., & Vafeidou, M. (2022). Smart cruising: Smart technology ap¬plications and their diffusion in cruise tour¬ism. Journal of Hospitality and Tourism Tec¬h¬nology, 13(4), 626–649. https://doi.org/10. 1108/JHTT-05-2021-0155
Campbell, S., Greenwood, M., Prior, S., Shearer, T., Walkem, K., Young, S., Bywaters, D., & Walker, K. (2020). Purposive sampling: Co¬m¬plex or simple? Research case exam¬ples. Journal of Research in Nursing, 25(8), 652–661. https://doi.org/10.1177/1744987120927 206
Choi, Y., Choi, M., Oh, M., & Kim, S. (2020). Service robots in hotels: Understanding the service quality perceptions of human-robot interaction. Journal of Hospitality Marketing & Management, 29(6) 1–23. https://doi.org/ 10.1080/19368623.2020.1703871
Creswell, J. W. (2014). Research design: Quali-ta¬tive, quantitative, & mixed method appro-ach¬es (4th ed.). SAGE.
de Souza, J., Mendes-Filho, L., & Buhalis, D. (2019). Evaluating the effectiveness of tour-ist advertising to improve the competi¬ti¬ve-ness of destination. Tourism Economics, 26 (6), https://doi.org/10.1177/1354816619846 748
Erol, I., Neuhofer, I. O., Dogru (Dr. True), T., Oz¬tel, A., Searcy, C., & Yorulmaz, A. C. (2022). Improving sustainability in the tour-ism industry through blockchain technology: Challenges and opportunities. Tourism Ma¬na¬gement, 9, 104628. https://doi.org/10.101 6/j.tourman.2022.104628
Fourie, J., & Santana-Gallego, M. (2022). Mega-sport events and inbound tourism: New data, methods and evidence. Tourism Manage¬ment Perspectives, 43, 101002. https://doi. org/10.1016/j.tmp.2022.101002
Gibson, W. J., & Brown, A. (2009). Working with qualitative data. London: SAGE publica¬tions Ltd.
Gossling, S., Scott, D., & Hall, C. M. (2021). Pandemics, tourism, and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism, 29(1), 1–20, https:// doi.org/10.1080/09669582.2020.1758708
Han, D., Hou, H. (Cynthia), Wu, H., & Lai, J. H. K. (2021). Modelling tourists’ acceptance of hotel experience-enhancement smart techno¬lo¬¬gies. Sustainability, 13(8), 4462. https:// doi.org/10.3390/su13084462
Ivanov, S. (2020). The impact of automation on to¬urism and hospitality jobs. Information Tech¬nology & Tourism, 22, 205–215. https:// doi.org/10.1007/s40558-020-00175-1
Ivanov, S., & Webster, C. (2019). Robots in tour¬ism: A research agenda for tourism econo¬mi¬cs. Tourism Economics, 26(7), 1065–1085. https://doi.org/10.1177/1354816619879583
Japutra, A., & Situmorang, R. (2021). The reper-cussions and challenges of COVID-19 in the hotel industry: Potential strategies from a ca¬se study of Indonesia. International Journal of Hospitality Management, 95, 102890. https://doi.org/10.1016/j.ijhm.2021.102890
Kim, J. J., & Han, H. (2020). Hotel of the future: Exploring the attributes of a smart hotel ad¬opting a mixed-methods approach. Journal of Travel & Tourism Marketing, 37(7), 804–822. https://doi.org/10.1080/10548408.2020. 1835788
Kim, J. J., & Han, H. (2022). Hotel service inno¬va¬tion with smart technologies: Exploring con¬sumers’ readiness and behaviors. Susta¬in¬ability, 14(10), 5746. https://doi.org/10.33 90/su14105746
Kim, S. (Sam), Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 102 795. https://doi.org/10.1016/j.ijhm.2020.102 795
Li, P., Zhou, Y., & Huang, S. (2023). Role of information technology in the development of e-tourism marketing: A contextual sug-ges¬tion. Economic Analysis and Policy, 78, 307–318. https://doi.org/10.1016/j.eap.2023.03.0 10
Lincoln, Y. S., & Guba, E. Naturalistic inquiry. Beverly Hills, CA: SAGE.
Park, S., Kwun, D. J., Park, J.-Y., & Bufquin, D. (2022). Service quality dimensions in hotel service delivery options: Comparison bet¬we¬en human interaction service and self-service technology. International Journal of Hospi¬ta¬lity & Tourism Administration, 23(5), 931–958. https://doi.org/10.1080/15256480.2021. 1935392
Patiro, S. P. S., Hendarto, K. A., Hendrian, H., Budiyanti, H., Al-Hasan, R., Yumantoko, Y., Nur, A., Kurniawan, E., Yuniarti, N., Des¬mi¬wati, D., Wisudayati, T. A., Cahyono, D. D. N., Pratama, Y. S. A., Nugraheni, Y. M. M. A., & Yatma, T. D. N. (2023). Stakeholders’ attitude toward ecotourism development in Rinjani-Lombok geopark: The evidence from Mount Rinjani national park. Jurnal Manajemen dan Kewirausahaan, 25(1), 41–54. https://doi.org/10.9744/jmk.25.1.41-54
Pillai, S. G., Haldorai, K., Seo, W. S., & Kim, W. G. (2021). COVID-19 and hospitality 5.0: Re¬defining hospitality operations. Interna¬tional Journal of Hospitality Management, 94, 102869. https://doi.org/10.1016/j.ijhm.2 021.102869
Reis, J., Melao, N., Salvadorinho, J., Soares, B., & Rosete, A. (2020). Service robots in the hos¬pitality industry: The case of Henn-na ho¬tel, Japan. Technology in Society, 63, 1014 23. https://doi.org/10.1016/j.techsoc.2020.1 01423
Robinson, R. N. S., Solnet, D. J., & Breakey, N. (2014). A phenomenological approach to ho¬s¬pitality management research: Chefs’ occu¬pational commitment. International Journal of Hospitality Management, 43, 65–75. https ://doi.org/10.1016/j.ijhm.2014.08.004
Robson, C. (2011). Real world research (3rd ed.). Wiley.
Shen, S., Sotiriadis, M., & Zhang, Y. (2020). The influence of smart technologies on customer journey in tourist attractions within the smart tourism management framework. Sustain¬ability, 12(10), 4157. https://doi.org/10.3390 /su12104157
Silverman, D. (2010). Doing qualitative research (3rd ed.). London: SAGE.
Silverman, D. (2013). Doing qualitative research (4th ed.). London: SAGE.
Situmorang, R., & Japutra, A. (2024). Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective. Tourism Ma¬ nagement, 100, 104794. https://doi.org/10.10 16/j.tourman.2023.104794
Song, B., Zhang, M., & Wu, P. (2022). Driven by technology or sociality? Use intention of service robots in hospitality from the human-robot interaction perspective. International Journal of Hospitality Management, 106, 10 3278. https://doi.org/10.1016/j.ijhm.2022.10 3278
Sun, S., Lee, P. C., Law, R., & Zhong, L. (2020). The impact of cultural values on the accept¬ance of hotel technology adoption from the perspective of hotel employees. Journal of Hospitality and Tourism Management, 44, 61–69. https://doi.org/10.1016/j.jhtm.2020. 04.012
Waller, G., & Abbasian, S. (2022). An assessment of crisis management techniques in hotels in London and Stockholm as response to CO¬VID-19’s economic impact. International Jo¬urnal of Contemporary Hospitality Mana¬ge¬ment, 34(6), 2134–2153. https://doi.org/ 10.1108/IJCHM-08-2021-1007
Xu, S., Steinmetz, J., & Ashton, M. (2020). How will service robots redefine leadership in ho¬tel management? A Delphi approach. Inter¬na¬tional Journal of Contemporary Hospi¬tali¬ty Management, 32(6), 2217–2237. https:// doi.org/10.1108/ijchm-05-2019-0505
Yang, H., Song, H., Cheung, C., & Guan, J. (2021). How to enhance hotel guests’ accept¬ance and experience of smart hotel tech¬no¬logy: An examination of visiting intentions. International Journal of Hospitality Mana¬ge¬ment, 97, 103000. https://doi.org/10.1016/ j.ijhm.2021.103000
Yousaf, S. (2021). Travel burnout: Exploring the return journeys of pilgrim-tourists amidst the COVID-19 pandemic. Tourism Manage¬ment , 84, 104285. https://doi.org/10.1016/j.tourm an.2021.104285
Zhang, H., Song, H., Wen, L., & Liu, C. (2021). Forecasting tourism recovery amid COVID-19. Annals of Tourism Research, 87, 103149. https://doi.org/10.1016/j.annals.2021.103149
Published
2025-06-06
How to Cite
Burin, S. N. B., Mau, I. T. B., & Firmansyah, M. (2025). “Overview of the Managerial Functions and Competencies of Human Resource Management in Local Female The Biak Berek Ikat Weaving Group”. Kontigensi : Jurnal Ilmiah Manajemen, 13(1), 137-149. https://doi.org/10.56457/jimk.v13i1.747
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