Main Article Content

Abstract

The study aims to analyze the impact of cybercrime security in increasing customer confidence in bsi kc prapat region.This research uses a quantitative method with a case study approach. Data collected through questionnaires A new study was conducted to test the impact of cybercrime security on customer confidence, involving customers of Bank Syariah Indonesia (BSI) in the Prapat Region. Research results show that cybercrime security has a positive and significant impact on customer confidence, suggesting that customers have more confidence in banks that are able to secure their data from cyber crime threats.In conclusion, cybercrime security plays an important role in building andining customer confidence in the Shariah financial industry. Banks need to continue to improve their security infrastructure and respond quickly to security incidents to ensure customer confidence remains awake.

Keywords

Cybercrime Security Customer Confidence Bank Syariah Indonesia (BSI)

Article Details

How to Cite
Khoiriah, Z., Harahap, M. I., & Yanti, N. (2024). Cybersecurity Impact of Cybercrime in Strengthening Trust In BSI Kc Rantau Prapat. Kontigensi : Jurnal Ilmiah Manajemen, 12(1), 320-331. https://doi.org/10.56457/jimk.v12i1.559

References

  1. Afifah, D. (2023). Perlindungan Konsumen di Sektor Jasa Keuangan pada Kasus Serangan Siber Ransomware yang Menimpa Perbankan. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 6(11), 9318–9323. https://doi.org/10.54371/jiip.v6i11.3176
  2. Arofah, N. R., Sari, Y. P., Amaliyah, F., Reliabilitas, U., Normalitas, U., & Regresi, U. (2000). Pengaruh Penggunaan Internet Banking Terhadap Cyeber Crime di Wilayah Tegal (Studi Kasus Pada Nasabah PT. Bank Rakyat Indonesia (PERSERO), Tbk. Kantor Cabang Tegal). 1–5.
  3. Fitriani, A. (2019). Kepercayaan Nasabah terhadap Bank Syariah (Studi Kasus BPRS Aman Syariah Sekampung). Skripsi, Institut Agama Islam Negeri (IAIN) Metro 2019, 3.
  4. Haditya, F. (2020). Pengaruh Cyber Crime Terhadap Loyalitas Nasabah Pengguna Produk E-Banking (Studi Kasus Nasabah Bank Syariah di Indoneisa). 1–23.
  5. Hotdiana, F., Indah, A., Nasution, L., Lathief, M., & Nasution, I. (2023). Pengaruh Pelayanan dan Produk Perbankan Syariah Terhadap Loyalitas Nasabah Dalam Mengambil Pendanaan dan Pembiayaan ( Studi Kasus : Bank Syariah KC Padangsidimpuan ). 9(02), 2442–2450.
  6. Ilmiah, J., & Islam, E. (2022). Pengaruh Relationship Marketing , Comporate Image dan Syariah Compliance Terhadap Loyalitas Nasabah dengan Kepuasan Nasabah Sebagai Variabel Intervening Pada PT BSI KCP Gunung Tua. 8(03), 3423–3433.
  7. Maulana, L., & Fitriana, N. (2023). Analisis dampak Insiden BSI Eror dan Dugaan Hacking Bank Syariah Indonesia ( BSI ) terhadap kepercayaan dan loyalitas nasabah Bank Syariah Indonesia di Kabupaten Subang. 7(3), 1755–1768.
  8. Nawawi, Z. M. (2024). PENGARUH KUALITAS PELAYANAN DAN BRAND IMAGE PENGETAHUAN PRODUK SEBAGAI VARIABEL MODERASI. 7.
  9. Sabda, P. F., Harahap, M. I., Syariah, J. A., Islam, U., & Sumatera, N. (2023). Jurnal Ilmu Komputer , Ekonomi dan Manajemen ( JIKEM ). 3(1), 1311–1346.
  10. Wahyuni, E. (2015). Pengaruh Kepercayaan dan Kepuasan terhadap Loyalitas Nasabah Perbankan Syariah. Akmenika, 12(2), 683–688.