Article Sidebar

Download
PDF
Statistic
Read Counter : 205 Download : 118

Main Article Content

Abstract

Nurses have a very important role in patient care in hospitals, namely integrated and quality nursing care for each patient. One of the most important things in Human Resources management is the performance of nurses. This study aims to analyze the direct influence of quality of work life, mental workload and self-efficacy on nurse performance, as well as the indirect influence of quality of work life, mental workload on nurse performance which is mediated by nurse job satisfaction at the Panglima Besar Soedirman National Defense Central Hospital, Jakarta. This research design is quantitative. Data collection used a non-probability sampling technique with a purposive sampling method. The sample used was 160 active nurses. This research data was collected using a questionnaire via Googleform. The data obtained was processed using the PLS-SEM multivariate analysis method with SmartPLS software. The results showed that quality of work life, mental workload and self-efficacy had a positive effect on nurses' job satisfaction. The results show that there is a positive influence on the quality of work life on nurse performance, then job satisfaction has a positive influence on nurse performance, but mental workload has a negative influence on nurse performance. The research results also show that self-efficacy has no effect on nurse performance. Quality of work life, mental workload and self-efficacy have an indirect influence on nurse performance through nurse job satisfaction. It is hoped that future research can conduct comparative studies between the health sector and other sectors to compare how factors such as quality of work life, mental workload, and self-efficacy influence job satisfaction and job performance.

Keywords

quality of work life mental workload self efficacy job satisfaction job performance

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

By exercising the Licensed Rights, You accept and agree to be bound by the terms and conditions of this Creative Commons Attribution-NonCommercial 4.0 International Public License.

How to Cite
Sormin, M. F., & Oscar Jayanagara. (2024). The Influence of Quality of Work Life, Mental Workload, and Self-Efficacy on Job Performance Mediated by Job Satisfaction in Nurses at Panglima Besar Soedirman Hospital. Kontigensi : Jurnal Ilmiah Manajemen, 12(1), 290-302. https://doi.org/10.56457/jimk.v12i1.538

References

  1. Abdullah, M. I., Huang, D., Sarfraz, M., Ivascu, L., & Riaz, A. (2021). Effects of internal service quality on nurses’ job satisfaction, commitment and performance: Mediating role of employee well‐being. Nursing Open, 8(2), 607–619.
  2. Afshari, D., Jafarzadeh, Z., Nakhaei, M., Samani, A. S., & Nourollahi-Darabad, M. (2020). Mental workload and job satisfaction in pre-hospital emergency technicians. Jundishapur Journal of Health Sciences, 12(3).
  3. Ahmad, R., Lee, M.-Y., Othman, A. E. A., Shaminan, A. S., Heng, C.-S., Sumilan, H., & Ahmad, A. I. A. (2019). The impact of workload on job performance among doctors in Malaysian public hospitals. A case study. International Journal of Business and Society, 20(3), 1276–1293.
  4. Akca, M., & Küçükoğlu, M. T. (2020). Relationships between mental workload, burnout, and job performance: A research among academicians. In Evaluating mental workload for improved workplace performance (pp. 49–68). IGI Global.
  5. Alshaibani, E., & Bakir, A. (2017). A reading in cross-cultural service encounter: Exploring the relationship between cultural intelligence, employee performance and service quality. Tourism and Hospitality Research, 17(3), 249–263.
  6. Ambarwati, T., & Fitriasari, F. (2021). Efikasi Diri Terhadap Kinerja Usaha Dengan Komitmen Berwirausaha Sebagai Variabel Mediasi Pada Umkm. Jurnal Ilmu Manajemen, 9(4), 1430–1439.
  7. Arief, N. R., Purwana, D., & Saptono, A. (2021). Effect of quality work of life (QWL) and work-life balance on job satisfaction through employee engagement as intervening variables. The International Journal of Social Sciences World (TIJOSSW), 3(1), 259–269.
  8. Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work-life-balance mediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36–62.
  9. Beheshti, M. H., Hajizadeh, R., Khodaparast, E., Shojaei, R., & Ranjbar, E. (2014). The role of workload and job satisfaction in general health of industrial workers in Gonabad, Iran, in 2015. Journal of Occupational Health and Epidemiology, 3(1), 17–25.
  10. Carter, W. R., Nesbit, P. L., Badham, R. J., Parker, S. K., & Sung, L.-K. (2018). The effects of employee engagement and self-efficacy on job performance: a longitudinal field study. The International Journal of Human Resource Management, 29(17), 2483–2502.
  11. Chang, Y., & Edwards, J. K. (2015). Examining the relationships among self-efficacy, coping, and job satisfaction using social career cognitive theory: An SEM analysis. Journal of Career Assessment, 23(1), 35–47.
  12. Choi, J.-Y., Kim, E.-K., & Kim, S. Y. (2014). Effects of empowerment and job satisfaction on nursing performance of clinical nurses. Journal of Korean Academy of Nursing Administration, 20(4), 426–436.
  13. Curado, C., & Santos, R. (2022). Transformational leadership and work performance in health care: the mediating role of job satisfaction. Leadership in Health Services, 35(2), 160–173.
  14. Damayanti, A., Herawati, J., & Kurniawan, I. S. (2022). Pengaruh pemimpin, budaya organisasi, efikasi diri, dan stabilitas emosional terhadap kinerja karyawan. Jurnal Manajemen, 14(1), 191–200.
  15. Demır, S. (2020). The role of self-efficacy in job satisfaction, organizational commitment, motivation and job involvement. Eurasian Journal of Educational Research, 20(85), 205–224.
  16. Dhamija, P., Gupta, S., & Bag, S. (2019). Measuring of job satisfaction: the use of quality of work life factors. Benchmarking: An International Journal, 26(3), 871–892.
  17. Diana, D., Eliyana, A., Mukhtadi, & Emur, A. P. (2020). Quality of Work Life and Nurse Performance: The Mediation of Job Satisfaction in Pandemic Era. Systematic Reviews in Pharmacy, 11(11).
  18. Dutra, C. K. dos R., & Guirardello, E. de B. (2021). Nurse work environment and its impact on reasons for missed care, safety climate, and job satisfaction: A cross‐sectional study. Journal of Advanced Nursing, 77(5), 2398–2406.
  19. Fan, J., & Smith, A. P. (2017). The impact of workload and fatigue on performance. Human Mental Workload: Models and Applications: First International Symposium, H-WORKLOAD 2017, Dublin, Ireland, June 28-30, 2017, Revised Selected Papers 1, 90–105.
  20. Gayathiri, R., Ramakrishnan, L., Babatunde, S. A., Banerjee, A., & Islam, M. Z. (2013). Quality of work life–Linkage with job satisfaction and performance. International Journal of Business and Management Invention, 2(1), 1–8.
  21. Ghozali, I., & Latan, H. (2015). Partial least squares konsep, teknik dan aplikasi menggunakan program smartpls 3.0 untuk penelitian empiris. Semarang: Badan Penerbit UNDIP, 4(1).
  22. Hair, J. F., Babin, B. J., Black, W. C., & Anderson, R. E. (2019). Multivariate Data Analysis. Cengage. https://books.google.co.id/books?id=0R9ZswEACAAJ
  23. Harmen, H., Amanah, D., & Harahap, D. A. (2020). The Workload and organizational commitment to job satisfaction. The International Journal of Humanities & Social Studies.
  24. Hartline, M. D., & Jones, K. C. (1996). Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions. Journal of Business Research, 35(3), 207–215.
  25. Hu, X., Zhao, R., Gao, J., Li, J., Yan, P., Yan, X., Shao, S., Su, J., & Li, X. (2021). Relationship between proactive personality and job performance of Chinese nurses: the mediating role of competency and work engagement. Frontiers in Psychology, 12, 533293.
  26. Kapantow, N. H., Luddin, M. R., & Kambey, D. C. (2020). The Effect of Job Motivation, Job Satisfaction, and Attitude towards Profession on Nurse Performance in Outpatient Clinic of Prof. Dr. RD Kandou Hospital. KnE Social Sciences, 565–575.
  27. Kermansaravi, F., Navidian, A., Rigi, S. N., & Yaghoubinia, F. (2015). The relationship between quality of work life and job satisfaction of faculty members in Zahedan University of Medical Sciences. Global Journal of Health Science, 7(2), 228.
  28. Kock, N., & Hadaya, P. (2018). Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods. Information Systems Journal, 28(1), 227–261.
  29. Lai, F.-Y., Tang, H.-C., Lu, S.-C., Lee, Y.-C., & Lin, C.-C. (2020). Transformational leadership and job performance: The mediating role of work engagement. Sage Open, 10(1), 2158244019899085.
  30. Loan, L. (2020). The influence of organizational commitment on employees’ job performance: The mediating role of job satisfaction. Management Science Letters, 10(14), 3307–3312.
  31. Luthans, F., Avey, J. B., Avolio, B. J., Norman, S. M., & Combs, G. M. (2006). Psychological capital development: toward a micro‐intervention. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(3), 387–393.
  32. Mehta, R. K., & Agnew, M. J. (2013). Exertion-dependent effects of physical and mental workload on physiological outcomes and task performance. IIE Transactions on Occupational Ergonomics and Human Factors, 1(1), 3–15.
  33. Miraglia, M., Cenciotti, R., Alessandri, G., & Borgogni, L. (2017). Translating self-efficacy in job performance over time: The role of job crafting. Human Performance, 30(5), 254–271.
  34. Morsy, S. M., & Sabra, H. E. (2015). Relation between quality of work life and nurses job satisfaction at Assiut university hospitals. Al-Azhar Assiut Medical Journal, 13(1), 163–171.
  35. Muchtadin, M. (2024). Maximizing Millenial Job Satisfaction: The Key Roles Of Meaningful Work And Resilience. Biopsikososial: Jurnal Ilmiah Psikologi Fakultas Psikologi Universitas Mercubuana Jakarta; Vol 8, No 1 (2024): VOL. 8 NO. 1 April 2024DO - 10.22441/Biopsikososial.V8i1.24291. https://journal.mercubuana.ac.id/index.php/biopsikososial/article/view/24291
  36. Muchtadin, M., & Sundary, Z. E. (2023a). Pengaruh Motivasi Intrinsik, Dukungan Rekan Kerja, Work-life Balance Terhadap Kepuasan Kerja Perawat Bakti Timah Pangkalpinang. JURNAL TRANSFORMATIF UNKRISWINA SUMBA, 12(1), 24–32.
  37. Muchtadin, & Sundary, Z. E. (2023b). The Influence of Work Engagement on Turnover Intention Mediated by Job Satisfaction of Bakti Timah Medika Nurses. International Journal of Applied Research and Sustainable Sciences, 1(2 SE-Articles), 109–118. https://doi.org/10.59890/ijarss.v1i2.569
  38. Muindi, F., & K’Obonyo, P. (2015). Quality of work life, personality, job satisfaction, competence, and job performance: a critical review of literature. European Scientific Journal, 11(26).
  39. Niskala, J., Kanste, O., Tomietto, M., Miettunen, J., Tuomikoski, A., Kyngäs, H., & Mikkonen, K. (2020). Interventions to improve nurses’ job satisfaction: A systematic review and meta‐analysis. Journal of Advanced Nursing, 76(7), 1498–1508.
  40. Noh, G. M., & Yoo, M. S. (2016). Effects of workplace spirituality and organizational citizenship behavior on nursing performance. Journal of Korean Academy of Nursing Administration, 22(3), 251–259.
  41. Nurhasanah, N., Jufrizen, J., & Tupti, Z. (2022). Pengaruh Etika Kerja, Budaya Organisasi Dan Beban Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 245–261.
  42. Pamungkas, R. A., Ruga, F. B. P., & Kusumapradja, R. (2022). Impact of Physical Workload and Mental Workload on Nurse Performance: A Path Analysis. International Journal of Nursing and Health Services (IJNHS), 5(2), 219–225.
  43. Park, M. S., Jeoung, Y., Lee, H. K., & Sok, S. R. (2015). Relationships among communication competence, self-efficacy, and job satisfaction in Korean nurses working in the emergency medical center setting. Journal of Nursing Research, 23(2), 101–108.
  44. Perangin-Angin, M. R., Lumbanraja, P., & Absah, Y. (2020). The effect of quality of work life and work engagement to employee performance with job satisfaction as an intervening variable in PT. Mopoly Raya Medan.
  45. Pio, R. J. (2022). The mediation effect of quality of worklife and job satisfaction in the relationship between spiritual leadership to employee performance. International Journal of Law and Management, 64(1), 1–17.
  46. Platis, C., Reklitis, P., & Zimeras, S. (2015). Relation between job satisfaction and job performance in healthcare services. PROCEDIA-Social and Behavioral Sciences, 175, 480–487.
  47. Pourteimour, S., Yaghmaei, S., & Babamohamadi, H. (2021). The relationship between mental workload and job performance among Iranian nurses providing care to COVID‐19 patients: A cross‐sectional study. Journal of Nursing Management, 29(6), 1723–1732.
  48. Purwanto, A. (2021). Partial least squares structural squation modeling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3982764
  49. Rahman, M. S., Ferdausy, S., & Karan, R. (2010). Role of quality of work life in job satisfaction, job performance and turnover intention: an empirical study. The Chittagong University Journal of Business Administration, 25, 117–137.
  50. Reid, M. (2014). Self-efficacy and job satisfaction in nurses who care for mentally disordered offenders. Mental Health Practice, 18(4).
  51. Rostami, F., Babaei-Pouya, A., Teimori-Boghsani, G., Jahangirimehr, A., Mehri, Z., & Feiz-Arefi, M. (2021). Mental workload and job satisfaction in healthcare workers: the moderating role of job control. Frontiers in Public Health, 9, 683388.
  52. Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13–26.
  53. Saraswati, A. A. A. N. D., Dewi, I. G. A. M., & Piartini, P. S. (2017). Pengaruh efikasi diri terhadap kinerja dengan dukungan organisasional sebagai pemoderasi. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 2257–2286.
  54. Sari, N. P. R., Bendesa, I. K. G., & Antara, M. (2019). The influence of quality of work life on employees’ performance with job satisfaction and work motivation as intervening variables in star-rated hotels in Ubud tourism area of Bali. Journal of Tourism and Hospitality Management, 7(1), 74–83.
  55. Sembiring, J. M. (2022). Pengaruh Efikasi Diri Dan Beban Kerja Terhadap Kinerja Melalui Kepuasan Kerja Pergawai Pada Kantor Dinas Ketahana Pangan Dan Peternakan Provinsi Sumatera Utara. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 185–199.
  56. Setiawati, D. (2010). Determinan kinerja perawat di ruang rawat inap Rumah Sakit TNI AL Dr. Mintohardjo Jakarta. Universitas Indonesia.
  57. Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: mediating role of affective commitment. Personnel Review, 45(1), 161–182.
  58. Tarigan, J., Susanto, A. R. S., Hatane, S. E., Jie, F., & Foedjiawati, F. (2021). Corporate social responsibility, job pursuit intention, quality of work life and employee performance: case study from Indonesia controversial industry. Asia-Pacific Journal of Business Administration, 13(2), 141–158.
  59. Tejanagara, F. C. H., Rizan, M., & Handaru, A. W. (2022). Manajemen Sumber Daya Manusia Rumah Sakit. CV Widina Media Utama.
  60. Tentama, F., Rahmawati, P. A., & Muhopilah, P. (2019). The effect and implications of work stress and workload on job satisfaction. International Journal of Scientific and Technology Research, 8(11), 2498–2502.
  61. Thevaranjan, D., & Ragel, V. R. (2016). The impact of employee performance on service quality. Journal for Studies in Management and Planning, 2(2), 396–410.
  62. Türkoglu, M. E., Cansoy, R., & Parlar, H. (2017). Examining Relationship between Teachers’ Self-Efficacy and Job Satisfaction. Universal Journal of Educational Research, 5(5), 765–772.
  63. Vivienne Wu, S.-F., Lee, M.-C., Liang, S.-Y., Chuang, Y.-H., Lu, Y.-Y., & Wu, M.-P. (2012). Self-efficacy, professional commitment, and job satisfaction of diabetic medical care personnel. Contemporary Nurse, 43(1), 38–46. https://doi.org/10.5172/conu.2012.43.1.38
  64. Weinger, M. B., Reddy, S. B., & Slagle, J. M. (2004). Multiple measures of anesthesia workload during teaching and nonteaching cases. Anesthesia & Analgesia, 98(5), 1419–1425.
  65. Wijaya, A. (2018). Pengaruh beban kerja terhadap kepuasan kerja dengan stres kerja sebagai variabel mediasi pada pekerja di Hotel Maxone di Kota Malang. Parsimonia-Jurnal Ekonomi Dan Bisnis, 4(3), 278–288.