Strategies For Developing Work Resilience For Generation Z In Public Sector Organizations: A Case Study At The Social Security Administering Body For Health (BPJS Kesehatan)
Keywords:
work resilience, generation Z, turnover, public sector, BPJS Kesehatan
Abstract
Generation Z represents the largest age cohort within BPJS Kesehatan's workforce, accounting for 38.8 percent of its 13,627 employees, with a relatively higher rate of voluntary turnover compared to other age groups, making the management of this group's work resilience an important area of organizational attention. This study aims to identify the factors associated with the work resilience of Generation Z employees at the BPJS Kesehatan Head Office and to formulate a development strategy grounded in the four dimensions of McEwen's (2011) resilience theory: mental toughness, physical endurance, emotional balance, and purpose and meaning. A qualitative case study approach was employed, involving semi-structured in-depth interviews with eleven purposively selected informants, complemented by validation through expert judgment from a human resources management representative. Data were analyzed using the interactive model of Miles, Huberman, and Saldáña, comprising data condensation, data display, and conclusion drawing, with source triangulation applied to ensure the credibility of the findings. The results identify a number of factors associated with work resilience across each dimension, including the placement process and onboarding period for new employees in relation to mental toughness, workload and working-hour arrangements in relation to physical endurance, interpersonal dynamics and psychosocial support in relation to emotional balance, and perceptions of employment status certainty and career pathways in relation to purpose and meaning. These four dimensions are interrelated and may collectively influence employees' level of work resilience and their decision to remain with the organization. Based on these findings, this study proposes a two-tiered strategy comprising policy and governance strengthening as its foundation, complemented by creative supporting programs for each dimension. This strategy has been reviewed by BPJS Kesehatan's human resources management and considered relevant and applicable for supporting the improvement of work resilience among Generation Z employees in public sector organizations.References
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Badan Pusat Statistik. (2024). Survei Angkatan Kerja Nasional (Sakernas) Agustus 2024 [National Labor Force Survey, August 2024]. Jakarta: BPS.
Daryanto, Wiralaga, H. K., & Santoso, B. (2022). Extra role behavior in generation Z employees reviewing from social support, resilience and work engagement aspects. International Journal of Research and Review, 9(9), 160–169.
Deloitte. (2024, May 22). Gen Z and millennial survey gives employers actionable insights into climate, sustainability and work/life balance. Retrieved from https://www.deloitte.com/global/en/services/risk-advisory/blogs/gen-z-and-millennial-survey.html
Fitriah, Rahman, N., & Rachim, E. (2024). Pengaruh disiplin kerja, beban kerja dan kesejahteraan pegawai terhadap kinerja pegawai pada kantor dinas perhubungan kabupaten Takalar. SJM: Sparkling Journal of Management, 2(1), 28–40.
Ghazaly, V. A., Rajani, A. A. C., Chianesen, W., & Sudrajat, E. K. (2024). Hubungan antara motivasi kerja dengan resiliensi pada mahasiswa generasi Z yang mengikuti program magang industri di Indonesia. Jurnal Experientia, 12(1), 1–15.
Guest, G., Bunce, A., & Johnson, L. (2006). How many interviews are enough? An experiment with data saturation and variability. Field Methods, 18(1), 59–82.
Hadiyanti, U. E., Aula, S., Hanoum, S., & Prihananto, P. (2022). Peran manajemen sumber daya manusia dalam meningkatkan resiliensi organisasi: Sebuah studi literatur. Jurnal Sains dan Seni ITS, 11(1), D143–D148.
Han, P., Sun, Y., Chen, H., Liu, Y., Liu, S., Wang, J., Chi, C., Dai, Z., Chen, J., Zeng, L., & Jiang, J. (2024). The early career resilience experience of generation Z newly graduated registered nurses in standardized training in the emergency department: A qualitative study in Shanghai. Nurse Education Today, 134, 106101.
Hanan, M. A., Yuniasanti, R., & Efendy, M. (2024). The relationship between resilience and work stress in generation Z retail employees in Surabaya. JKPI: Jurnal Konseling Pendidikan Islam, 5(1), 1–15.
Ihil, B. S. (2023). Efek beban kerja dan otonomi kerja terhadap prestasi kerja. Kindai, 18(2), 365–372.
Jakpat Survey Report. (2024). 2024 Jakpat survey report: Preference in the workplace. Jakpat.
JobStreet Indonesia. (2024). Gen-Z Workforce Report 2024. JobStreet.
Ministry of Manpower of the Republic of Indonesia. (2023). Manpower Ministerial Regulation No. 5 of 2023 on Occupational Health and Safety (OHS) of the Work Environment. Jakarta: Ministry of Manpower.
Komariah, A., & Satori, D. (2017). Metode penelitian kualitatif [Qualitative research methods]. Alfabeta.
Kontogianni, A., Tourkolias, C., Machleras, A., & Skourtos, M. (2015). Modeling expert judgment to assess cost-effectiveness of EU marine strategy framework directive programs of measures. Marine Policy, 62, 203–212.
Kusumawati, E., Sofiah, D., & Prasetyo, Y. (2021). Keterikatan kerja dan tingkat turnover intention pada karyawan generasi milenial dan generasi Z. Jurnal Penelitian Psikologi, 2(2), 100–111.
McEwen, K. (2011). Building resilience at work. Australian Academic Press.
Miles, M. B., Huberman, A. M., & Saldáña, J. (2020). Qualitative data analysis (4th ed.). SAGE Publications.
Government of the Republic of Indonesia. (2004). Law No. 40 of 2004 on the National Social Security System (SJSN). State Secretariat.
Government of the Republic of Indonesia. (2011). Law No. 24 of 2011 on the Social Security Administering Body (BPJS). State Secretariat.
Putra, Z., Yunus, M., Harmen, H., & Amin, H. (2023). Faktor penentu kepuasan kerja sektor publik karyawan organisasi di enam benua: Sebuah sistematika ulasan. Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, 8(1), 64–76.
Rahardjo, M. (2017). Studi kasus dalam penelitian kualitatif: Konsep dan prosedurnya [Case study in qualitative research]. Universitas Islam Negeri Maulana Malik Ibrahim Malang.
Schroth, H. (2019). Are you ready for gen Z in the workplace? California Management Review, 61(3), 5–18.
Subhaktiyasa, P. G. (2024). Pendekatan metodologi penelitian kuantitatif dan kualitatif. Jurnal Ilmiah Profesi Pendidikan, 9(4), 2721–2731.
Te'eni Harari, T., Sela, Y., & Bareket-Bojmel, L. (2022). Gen Z during the COVID-19 crisis: A comparative analysis of the differences between Gen Z and Gen X in resilience, values and attitudes. Current Psychology, 43, 4761–4777.
Vanderson, Kirana, K. C., & Septyarini, E. (2024). Pengaruh kontrol diri, cyberloafing, dan motivasi kerja terhadap kinerja karyawan gen Z di kota Yogyakarta. Jurnal Manajemen dan Sains, 9(1), 543–549.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Published
2026-07-01
How to Cite
Reza, R., & Nugroho, A. A. (2026). Strategies For Developing Work Resilience For Generation Z In Public Sector Organizations: A Case Study At The Social Security Administering Body For Health (BPJS Kesehatan). Kontigensi : Jurnal Ilmiah Manajemen, 14(1), 388-390. https://doi.org/10.56457/jimk.v14i1.966
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Articles
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