Main Article Content

Abstract

Service Characteristic Model to Achieve Excellent Service in Investment and One Stop Service (IOSS) of Ciamis Regency. The problem is the lack of licensing services caused by the lack of effective service dimensions, so the licensing service is still in the red zone. While the focus is the implementation of licensing services IOSS environment in Ciamis Regency. This research uses qualitative approach with case study method observation. Data collection technique is done by digging data derived from primary data and secondary data. Primary data were obtained through observation, interview, observation of informant behavior and Focus Group Discussion. While the secondary data obtained from various documents, journals, scientific papers and others. Excellent service model in IOSS of Ciamis Regency from 10 dimensions according to V. Gaspersz theory there are 8 dimensions that are still low, that is dimension of timeliness, service accuracy, responsibility, completeness, convenience, model variation, personal service, and comfort. Only the dimensions of modesty and hospitality are seen enough. While the dimensions of supporting attributes by the informants are considered sufficient despite the facts in the field has not been adequate. The research finds several things: (1) there are other dimensions beyond the 10 dimensions of Gaspersz, namely the participation of the applicant's private community; (2) excellent service in IOSS of Ciamis Regency need to develop variation of model, from offline to semi online; (3) there are factors that are nearly the excellent service, such as the quality and quantity of human resources as well as the local revenue target burden.

Keywords

service model service characteristic optimum

Article Details

References

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