Ratnasari, R., A. Yahya, and S. Kustiwan. “The Influence of Digital Banking Product And Service Innovation on Customer Loyalty Mediated by Customer Satisfaction at Hana Bank Lippo Cikarang”. Kontigensi : Jurnal Ilmiah Manajemen, Vol. 12, no. 1, June 2024, pp. 332-41, doi:10.56457/jimk.v12i1.560.