Adhistyo, T., W. A. A. Hardiani, and M. K. Aswan. “Effect Of E-Service Quality And Online Review on Guest Satisfaction at Virtual Hotel Operator in The City Of Semarang”. Kontigensi : Jurnal Ilmiah Manajemen, Vol. 9, no. 2, Oct. 2021, pp. 500-1, doi:10.56457/jimk.v9i2.199.