Adinda, H. R., & Hendra Achmadi. (2025). The Influence of Outpatient Service Quality and Patient Characteristics on BPJS Patient Satisfaction at Hospital X Mediated by Doctor-Patient Relationship. Kontigensi : Jurnal Ilmiah Manajemen, 13(1), 23-40. https://doi.org/10.56457/jimk.v13i1.659